Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

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Director, National Crime Victim Bar Association (NCVBA)

The National Center for Victims of Crime (“NCVC”), the nation's leading resource and advocacy organization for crime victims and those who serve them, is seeking a creative legal professional to serve as the Director of the National Crime Victim Bar Association (“NCVBA”), a program of NCVC. The NCVBA Director will be responsible for overseeing all aspects of NCVBA's operations, including collaboration with NCVBA members and affiliated professionals to advance the interests of crime victims, oversight of NCVBA’s annual conference and other training programs, development and implementation of NCVBA’s goals and objectives, supervision of NCVBA staff; oversight of NCVBA’s lawyer referral service, and fiscal management of NCVBA.

NCVBA is an association of more than 400 attorneys and affiliated professionals who advocate for crime victims. Founded in 1999, NCVBA’a primary mission is to educate attorneys, victim service providers, and other participants in the civil and criminal justice systems about the availability and advantages of civil remedies for crime victims. NCVBA supports its members through an annual training conference, members-only listserve, case law database, and document repository. NCVBA’s other services include training victim advocates and criminal justice professionals through state-specific programs, providing a lawyer referral service to assist crime victims in retaining qualified counsel, and operating an Amicus Committee to advance crime victims’ rights and interests through litigation.

Essential Functions

Member Relations, Support, and Recruitment:

  • Facilitate collaboration among NCVBA members through direct and indirect contact and through active participation on NCVBA’s listserve;
  • Keep members informed of matters of interest and importance to NCVBA's work;
  • Work with NCVBA staff and Advisory Board to produce a professionally-run annual conference with accredited continuing legal education programs that are helpful and motivational to attendees;
  • Assist NCVBA members with state-specific training and referral, legislative and policy strategies, and with amicus support when consistent with NCVBA priorities;
  • Develop and implement recruitment strategies for new members, and support the Advisory Board President in the annual membership renewal effort;

Leadership and Advocacy:

  • Work with the NCVBA Advisory Board and NCVBA Staff to develop and implement a strategic plan for NCVBA;
  • Coordinate and attend all Advisory Board meetings; and prepare and distribute agendas and minutes for meetings;
  • Serve ex officio on all Advisory Board committees
  • Identify issues and case of importance for Amicus Committee consideration;
  • Identify issues that affect victims’ ability to seek justice through the civil system, and work with NCVBA members to develop, advocate for, or advance policies for increased access;
  • Serve as liaison to allied organizations including American Association for Justice, American Bar Association, American Civil Trial Bar Roundtable, state trial lawyers’ associations, prosecutors’ associations, and other victim service organizations;
  • Serve as primary spokesperson for and representative of NCVBA to the media, legal communities, political representatives, and other organizations; and
  • Collaborate with NCVC leadership, including attendance at regular Directors’ meetings, budget meetings, and other administrative meetings.

Staff Management:

  • Supervise, monitor, guide, and evaluate two FTEs (NCVBA Staff Attorney, NCVBA Membership and Training Coordinator), as well as the NCVBA-related activities of NCVC’s Director of Training and Technical Assistance and NCVC’s Manager of Events and Logistics;
  • Develop and implement relevant training for NCVBA staff and volunteers in compliance with all applicable laws and regulations;
  • Recruit and train for open NCVBA positions, in coordination with NCVC leadership; and
  • Create and maintain a team environment to ensure minimal turnover of qualified and valuable staff.

Program Management:

  • Oversee the operation of the Attorney Referral Service, ensuring compliance with state-specific reporting and certification requirements, and the collection of referral fees from participating members;
  • Continue the development of the Civil Justice Training and Prosecutor Training programs including collaboration with NCVBA members in the applicable jurisdiction, updating and printing reference materials, and securing sponsorship; and
  • Update, oversee, and monitor NCVBA’s website, listserve, civil justice database, and child sexual abuse document bank.

Development:

  • Secure funding sufficient to meet NCVBA’s operational requirements, including from
  • Annual Conference sponsorships;
  • Civil Justice and Prosecutor Training sponsorships;
  • Individual, corporate, and foundation support; and
  • Grants.
  • Coordinate the development and dissemination of all promotional and outreach materials, including social media.

Finance & Administration:

  • Work with NCVC management and NCVBA staff to prepare NCVBA budgets and financial reports;
  • Monitor the financial condition of NCVBA and report concerns to NCVC and NCVBA leadership; and
  • Oversee reporting and compliance for grants specific to NCVBA.

Required Qualifications:

  • Juris Doctor degree;
  • Demonstrated commitment to justice for crime victims and crime victims’ rights;
  • At least five years of project management and supervision experience;
  • At least five years of fundraising and/or membership or organizational development experience;
  • Significant experience in and/or knowledge of tort law;
  • Strong public speaking and training skills;
  • Strong interpersonal and writing skills;
  • Excellent organizational skills and a detail-oriented nature;
  • Competence with Microsoft Word, Excel, and PowerPoint;
  • An ability to work both independently and collaboratively; and
  • A strong team spirit and ability to work effectively and closely with others.

Preferred Qualifications

  • Direct experience working with crime victims;
  • Grant and/or foundation writing experience;
  • Litigation experience;
  • Accomplished networking skills and an outgoing personality;
  • Experience using social media and/or other effective marketing platforms;
  • An understanding of federal employment and labor laws. Experience in federal grant regulations pertaining to meetings and events.

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

This position requires the candidate to remain in a stationary position for the majority of duties while interacting with staff. The candidate should be able to sit or stand in a stationary position for an extended period of time.

This person constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

The candidate must be able to move and/or position office equipment in excess of 10 lbs. including items such as laptops, peripherals, routers, and other hardware.

The candidate must be able to accurately and efficiently exchange information verbally and/or via web based technology.

The candidate must have vision correctable to a level where individual can operate a computer and recognize text on a computer monitor.

Other Information

  • This position requires a criminal background check and is an FLSA exempt position.
  • The salary for this position begins at $95,000-$105,000.
  • This position allows telework up to three days per week, after a successful probationary period.
  • This position requires up to 25% travel. Frequently travel is outside the local area and overnight. All travel is within the United States.

Location: Arlington, VA. Anticipated work schedule is flexible, with core office hours of 10 am to 4 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed. The office is located near Metrorail stations. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

Benefits:

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

How To Apply:

All applicants must include a resume, cover letter that outlines their unique qualifications for this position, and a writing sample to careers@victimsofcrime.org with the words “NCVBA Director” in the Subject Line. Incomplete applications will not be considered.


Hotline Supervision Coordinator, Victim Services

The National Center for Victims of Crime plays a prominent role in local and national crime victim advocacy. The organization advocates for stronger rights, protections and services for crime victims; provides education, training and evaluation; and serves as a trusted source for current information on victims’ rights.

The VictimConnect Resource Center and DC Victim Hotline, both operated by the National Center for Victims of Crime, combine traditional telephone-based helplines with innovative online chat and web-based information, assistance and referral services. The hotline supervisor will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message and supervising victim assistance specialists while they do the same.

Position Description:

As the Hotline Supervision Coordinator, you will be responsible for providing supervisory and management expertise to the two victim services teams. You will ensure that victims who contact us are supported, empowered and given the best resources to move forward. You will be primarily responsible for supporting the hotline supervision team in providing clinical guidance and management expertise. You will also be act as a shift supervisor - providing oversight to the helpline team when they are answering the phone, chat, and text helplines when crime victims reach out for support. In addition to shift supervision, you will research best practices in helpline response and victim assistance programs across the U.S. and will be responsible for maintaining the VictimConnect Referral Directory. You will collaborate with the team on protocol, training and external material creation, as needed. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, 40 hours per week position with alternative, overnight, late evening and on-call hours as needed. The hotline supervisor will have regular on-call hours to support staff taking 24/7 hotline calls.

Responsibilities:

  • Effectively field hotline calls, texts and chats on the VictimConnect and DC Victim Hotline helpline online platform using prepared protocols and a victim centered, strengths based approach.
  • Supervise and manage hotline supervisors and victim assistance specialists on shift including processing challenging calls, providing real-time feedback while on chats, and intensive oversight of VAS performance to ensure quality of responses on all platforms
  • Supervise and manage hotline supervisors and full-time victim assistance specialists including scheduling, weekly check-ins, performance evaluations, and professional development.
  • Assist the supervisors in maintaining and overseeing implementation of referral and reporting procedures.
  • Create topical materials to benefit the leadership team, as needed.
  • Provide programmatic support to VictimConnect, DC Victim Helpline, as well as other National Center staff members as needed.
  • Provide mentorship to the Hotline Supervisors and Victim Assistance Specialists as requested to assist them in furthering their own professional goals as it relates to program work.
  • Provide HR and management expertise to the hotline leadership team, often handling sensitive staffing information with discretion and empathy.
  • Lead the hotline leadership team, in partnership with the Director of National Programs, in making staffing and hiring plans and conducting recruitment, as needed.
  • Guide the leadership team in the process of performance evaluation.
  • Assist in any management team issues and makes decisions on staff termination if needed.
  • Other duties as needed

Required Qualifications:

  • You hold or are currently working toward your LICSW with the District of Columbia, to be retained within 2 months of hire
  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You have experience supporting others in a supervisory or managerial role
  • You aren’t nervous when asked to problem solve, think creatively and be a sole decision‐maker
  • You have a passion for victim advocacy and human rights
  • You are flexible, adaptable and comfortable with a changing and alternative schedule during the first year as the hotline grows.
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and enjoy working both individually and in a team setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area. You have established methods of self-care and ability to show resiliency when dealing with a sensitive subject.
  • You have an incredibly positive, energetic and collaborative attitude.
  • You demonstrate an ability to lead by example and work with others openly and honestly.
  • Demonstrated ability to manage up and act as a voice of front-line staff to organizational leadership.
  • 2+ years experience in supervision and overseeing a hotline or similar crime victim assistance program

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc).
  • Regularly required to talk and hear.
  • Must have vision correctable to a level where the individual can operate a computer and visualize text on a computer monitor

Other Information:

  • A criminal background check is required
  • You will need to complete an initial probationary term contingent on training performance
  • This is an FLSA exempt position with a starting salary of $60,000.
  • This position will be able to work remotely for part of their time, alternating with the other Hotline Supervisors' hours.
  • Anticipated work schedule is flexible, with core office hours of 10 am to 4 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed.
  • This position will occasionally require off site work beyond business hours in the evenings and on the weekends.

Location: The position is located at our office in Arlington, VA. The office is located near Metrorail stations. Secure on-site parking is also available.

Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance, and life insurance.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

To apply, click here


Victim Assistance Specialist, VictimConnect Resource Center

The VictimConnect Resource Center, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat and web-based information, assistance, and referral service. Victim Assistance Specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.

Individuals who work for the VictimConnect Resource Center are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.

Position Description

As a Victim Assistance Specialist, you will be the strength of the helpline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text helplines when crime victims reach out for support. You may also research best practices in helpline response and victim assistance programs across the U.S. and will be responsible for maintaining the Referral Directory. You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative and late evening hours (examples: 9am-5:30pm, 10am-6:30pm, 11:30-8:00pm).

Responsibilities

  • Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach.
  • Update and maintain internal and external Victim Services referral directories using Salesforce.
  • Update protocols and resources based on victim needs and feedback with direction from the Deputy Program Manager.
  • Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims.
  • Create topical materials to expand the knowledge of internal staff as well as the victim services field.
  • Provide programmatic support to victim services leadership team as well as other National Center staff members as needed.
  • Other duties as needed.

Qualifications

  • You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You are flexible, adaptable and comfortable with a changing and alternative schedule as the helpline grows.
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
  • You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You lead by example and work with others openly and honestly.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area.
  • You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
  • You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
  • You have a college degree or equivalent work experience.

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Regularly required to talk or hear.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.

Other Information

  • A criminal background check is required.
  • Applications will be accepted on a rolling basis, and will remain posted until the position is filled.
  • You will need to complete an initial probationary term contingent on training performance.
  • Must be available for training during weekday business hours training.
  • The victim assistance specialist will report to the Hotline Supervisor.

Location: The position is located at our office in Arlington, VA. The office is located near Metrorail stations. Secure on-site parking is also available.

Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance, and life insurance.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

To apply, click here.

The National Center for Victims of Crime is a great place to work!

The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

Our office is located in Arlington, VA. We are a short walk from the Virginia Square-GMU Metrorail station. Our building also has a parking garage.

We offer comprehensive benefits to full-time employees, such as:
  • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
  • 401(k)plan with generous 4% matching and 3% non-elective contributions 
  • Short-term and long-term disability insurance coverage 
  • Life and accidental death & dismemberment insurance coverage 
  • Flexible spending accounts for qualified medical and dependent care expenses 
  • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
  • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
  • 11 paid holidays per year 

The National Center for Victims of Crime is an equal opportunity employer.



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