Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

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Bilingual Victim Assistance Specialist, DC Victim Hotline

The DC Victim Hotline, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat and web-based information, assistance, and referral service. Victim Assistance Specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.

Individuals who work for the VictimConnect Resource Center are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.

Position Description: As a bilingual victim assistance specialist, you will be the strength of the helpline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text helplines when crime victims reach out for support. You may also research victim assistance programs across the DC Metro area. You will participate in DC area outreach events and service provider meetings.  You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative, overnight and weekend hours. This position will require staff to work remotely during shifts where the office is closed, at the discretion of supervision staff.

Essential Responsibilities:

  • Complete all required essential responsibilities in both English and your second language
  • Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach
  • Actively participate in group debriefings, staff meetings, check-ins, and planning sessions
  • Assist the team in providing guidance to new staff and NCVC team members through shadowing and feedback sessions
  • Provide and receive direct feedback, troubleshoot, and brainstorm with other Victim Services team members during and after conversations on all platforms
  • Participate in one on one meetings with team leadership to improve hotline response and collaborate on projects
  • Update and maintain internal and external Victim Services referral directories using Salesforce.
  • Update protocols and resources based on victim needs and feedback with direction from supervision staff
  • Attend DC metro area outreach events and service provider meetings
  • Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims
  • Create topical materials to expand the knowledge of internal staff as well as the victim services field
  • Meet technology needs of remote worker agreements
  • Maintain an average of 2-3 in-office shifts per week in order to stay current on hotline communications and trends
  • Meet with NCVC communications departments regarding efforts for outreach and external initiatives
  • Provide programmatic support to victim services leadership team as well as other National Center staff members as needed
  • Act as essential personnel in the victim services program. Support your team by maintaining regular attendance and following vacation and absence request guidelines as outlined in the Victim Assistance Specialist Manual and NCVC Handbook.
  • Agree with and abide by the victim services mission & values
  • Other duties as needed

Qualifications

  • You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You are flexible, adaptable and comfortable with a changing and alternative schedule.
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
  • You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You lead by example and work with others openly and honestly.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area.
  • You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
  • You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
  • You have a college degree or equivalent work experience.
  • You can comfortably and confidently field calls, chats and texts in your second language

Other Information:

  • A criminal background check is required
  • You will need to complete an initial probationary term contingent on training performance
  • This is an FLSA non-exempt position
  • Must be available to work on-site at the NCVC headquarters to ensure supervisor’s ability to adequately supervise and support the employee
  • You will need to successfully complete a language proficiency assessment prior to employment
  • Salary for this position starts at $41,000.

Physical Activities:

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Regularly required to talk and hear.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.

Supervision: The victim assistance specialist will report to the Hotline Supervisor.

Telework Eligibility: This position may be able to work remotely no more than one day per week after completing a satisfactory probationary period.

Benefits: The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

Location: The position is located at our office in the Farragut North/Dupont Circle area of Washington, DC.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered. 

Apply Now

Research Liaison, National Resource Centre for Victim Research and Evaluation (NRC-VRC)


The National Center for Victims of Crime (National Center) seeks to fill the position of Research Liaison for the National Resource Centre for Victim Research and Evaluation (NRC-VRC). The National Center for Victims of Crime is partnering with the Justice Research and Statistics Association and The Urban Institute to launch the Resource Center for Victim Research and Evaluation to provide a myriad of training and technical assistance support on victim research and evaluation for VOCA agencies and their sub-grantees. The National Center, and partners, will work to identify and support 8–10 states where state Statistical Analysis Centers (SACs) and VOCA agencies agree to collaborate; and assemble a cadre of centers to promote research-to-practice in victim services. Additional plans include expanding state level data collection and analysis identifying crime victim needs, service gaps, trends in usage and victimization and other information (e.g., service costs, costs of victimization) to improve victim service planning and implementation; and using innovative approaches to TTA delivery such as working with advanced state victim assistance academies in the targeted states to provide in-person and virtual training on research basics for practitioners.

The Research Liaison provides first line assistance to victim service users of the online library of the National Resource Centre for Victim Research and Evaluation (NRC-VRC) and supports the Senior Research Librarian in activities to maintain and promote the library.  

Essential Duties and Responsibilities

  • Assist victim service professionals with retrieval of research articles, statistical information, bibliographic citations, etc.
  • Provide reference services via telephone, e-mail, web chat, and in-person methods to victim service professionals.
  • Catalog new print, electronic, audio, and video materials for the library.
  • Assign and provide user permissions for the online library.
  • Provide research assistance for NRC-VRE staff and allies.
  • Build reference lists for victim service professionals on a variety of topics.
  • Assist in grant writing and similar projects.
  • Provide bibliographic instruction to library users via telephone, email, webinar and face to face instruction.
  • Provide resource center instruction at national conferences (travel required).
  • Build and maintain relationships with other victim services resource centers and research libraries.
  • Other duties, as assigned.

Education and/or Experience                                                    

Bachelor’s degree from an accredited university or college is required. Master’s degree in Library Science or related field (MA/MLS/MLIS/MIS) is desired.

Qualifications

  • Familiarity with best practices relating to audio visual materials.
  • Excellent oral and written communication skills.
  • Excellent interpersonal, professional and team collaboration skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Knowledge of ethical standards of information services.
  • Experience with relational database applications such as SQL or Access.
  • Foreign languages are a plus.
  • Knowledge of Section 508 Accessibility Standards.
  • Familiarity with publications and resources from fields of criminology, victimology, social work, or psychology, or similar areas preferred.
  • Familiarity with the challenges of the special library is preferred.
  • Ability to be flexible in a growing program and evolving role.

Physical Activities: The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • Regularly required to talk and hear.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.

Computer Skills: To perform this job successfully, an individual will must have excellent computer skills, including familiarity with the use of databases and the internet. The individual should also know and easily generate work products in MS office suite.

Benefits: The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

Location: The position is located at our office in the Farragut North/Dupont Circle area of Washington, DC.

Telework Eligibility: This position may be able to work remotely no more than one day per week after completing a satisfactory probationary period.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered. 

Apply Now


Communications and Media Specialist

The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Communications and Media Specialist. The Communications and Media Specialist will work across National Center programs as a member of the public affairs team.

The ideal candidate for this position will have previous experience writing for nonprofits and editing externally released media content, and will understand the issues facing the crime victim services field. They will be able to work independently in a fast-paced environment and juggle multiple competing tasks while maintaining a positive, team-centered attitude.

Duties and Responsibilities

  • Plan and execute detailed outreach strategies and promotion campaigns for National Center programs
  • Work with the senior management team to develop targeted media campaigns, marketing strategies and communications plans
  • Develop and refine the National Center’s "core" message and voice to ensure organizational consistency and unify internal and external messaging
  • Identify significant media and public policy issues that can be leveraged to support the National Center’s work, and create and implement plans to utilize them.
  • Manage media contacts and maintain working relationships with media partners
  • Draft and issue external communication including press releases, talking points, fact sheets, opinion pieces and related materials
  • Further develop the National Center’s multimedia outreach (social media, video, podcasts, and other assets) to enhance audience engagement
  • Assist with the development of online training materials
  • Represent the organization to a variety of audiences including funders, policy makers, government agencies, advocacy and victims’ rights groups
  • Create and pitch new story ideas and media pieces to contacts based on National Center initiatives and trends in the field
  • Lead efforts on National Center PSA creation and distribution strategy
  • Lead the creation, writing, and editing of online website content that engages target audiences and leads to measurable outcomes
  • Identify new and innovative ways to deliver the National Center’s message and presence to a broader audience
  • Assist in development of promotional materials
  • Copy edit final publications
  • Participate in projects and other duties as assigned

Required Qualifications

  • Bachelor’s Degree in marketing, communications or a related field (or equivalent work experience)
  • Excellent writing skills
  • Ability to brief senior leadership on complex issues and assist in crafting succinct summaries of opinions for the organization
  • Demonstrated ability to be flexible in the workplace, operating independently with little oversight as well as collaborating in team settings
  • Capacity to handle a diverse workload and prioritize effectively
  • Excellent interpersonal communication skills
  • Ability to meet deadlines and show dependability in a fast-moving setting
  • Detail oriented

Preferred Qualifications

  • Knowledge of issues facing the victim services field
  • Experience working with crime or crime victim-specific organizations
  • Significant communications experience that includes a blend of advocacy and media relations
  • Basic design and editing skills
  • Experience interpreting data and quantitative information into narrative, digestible published pieces
  • Experience creating podcasts
  • Experience with Google Analytics and Google AdWords

Physical Activities
To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, conduct community outreach, etc.  Candidates will be required to speak or hear and operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • This position reports to the Chief Program Officer.
  • This position allows telework up to two days per week, after a successful three month probationary period
  • Salary starts at $50,000.

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

 Apply Here


Program Coordinator

State Victim Assistance Academy (SVAA) Resource Center and the Underserved Victim Resource Center

The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Program Coordinator. The Program Coordinator will exercise day-to-day project management for two key projects:  the State Victim Assistance Academy (SVAA) Resource Center and the Underserved Victim Resource Center.

The State Victim Assistance Academy (SVAA) Resource Center is a national training and technical assistance effort to further and support the vital work of SVAAs across the country, whether just starting, already in operation, or looking to expand.

The Underserved Victim Resource Center is a new program that will work to transform victim services to provide culturally and linguistically specific, trauma-informed, and accessible services that successfully identify, reach, and meet the needs of victims from underserved populations.

The ideal candidate for this position will have a passion for promoting excellence in crime victim response, particularly for ensuring that service providers are well-prepared to meet the needs of victims and that services are accessible for all victims of crime and abuse, including those who have not traditionally been linked to assistance.

Duties and Responsibilities

  • Track project metrics required by program grants including ensuring that feedback and evaluation activities are completed
  • Maintain and coordinate a network of advocates
  • Assist in creating victim services public awareness messages, outreach and training modules
  • Keep current on new and emerging trends in the victim services field, focusing on underserved populations
  • Conduct phone and in-person consultations with partners
  • Participate in online project management sites with partners to track project goals and deliverables (ex. Basecamp or teamwork)
  • Participate in project meetings with grantors, staff and all grant partners and coordinate with consultants or project subject matter experts
  • Identify opportunities to engage National Center social media
  • Monitor discussions among project participants and identify resources to respond to needs
  • Monitor and collect relevant research pertinent to the projects 
  • Ensure that materials are posted to the National Center Website and project specific sites as appropriate
  • Work closely with the Director of Events, Member Services and Personnel to plan program events and meetings during the National Training Institute annual event
  • Additional responsibilities as directed by the project directors 

Required Qualifications

  • Bachelor’s or advanced degree in related field
  • Strong project management skills and ability to work independently and creatively
  • Demonstrated strong written and verbal communication skills
  • Facility with new technologies and comfort with Microsoft Office Suite
  • Excellent interpersonal communication skills
  • Presentation and meeting facilitation skills
  • Demonstrated ability to work collaboratively
  • Familiarity with adult learning principles
  • Understanding and expertise in one or more of the following:
    • Social movements
    • Marginalized communities
    • Racial justice
    • Victimization
    • Victim services administration
  • Comfort with a growing program and demonstrated flexibility and adaptability
  • Ability to meet deadlines and show dependability in a fast moving setting

Preferred Qualifications

  • Experience with training and technical assistance
  • Experience in social media or outreach initiative creation
  • Graduate degree or equivalent work experience

Physical Activities

To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, conduct community outreach, etc.  Candidates will be required to speak or hear and operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • Optional- This position may require some overnight travel.
  • This position reports to the Chief Program Officer and Director of Public Policy.
  • Salary starts at $55,000.

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

Apply Here

The National Center for Victims of Crime is a great place to work!

The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.

We offer comprehensive benefits to full-time employees, such as:
  • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
  • 401(k)plan with generous 4% matching and 3% non-elective contributions 
  • Short-term and long-term disability insurance coverage 
  • Life and accidental death & dismemberment insurance coverage 
  • Flexible spending accounts for qualified medical and dependent care expenses 
  • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
  • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
  • 11 paid holidays per year 

The National Center for Victims of Crime is an equal opportunity employer.



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