Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

Support Our Work

Individual donations go a long way in ensuring services provided to victims and those who work with victims continue uninterrupted.

Become a Member

Join the nation's leading resource and advocacy organization for crime victims and those who serve them.


Bilingual Victim Assistance Specialist, VictimConnect Reource Center

VictimConnect Resource Center, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat and web-based information, assistance, and referral service. Victim Assistance Specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.

Individuals who work for the VictimConnect Resource Center are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.

Position Description: As a bilingual victim assistance specialist, you will be the strength of the helpline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text helplines when crime victims reach out for support. You may also research victim assistance programs across the U.S. You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative and evening hours. 

Essential Responsibilities:

  • Complete all required essential responsibilities in both English and Spanish
  • Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach
  • Actively participate in group debriefings, staff meetings, check-ins, and planning sessions
  • Assist the team in providing guidance to new staff and NCVC team members through shadowing and feedback sessions
  • Provide and receive direct feedback, troubleshoot, and brainstorm with other Victim Services team members during and after conversations on all platforms
  • Participate in one on one meetings with team leadership to improve hotline response and collaborate on projects
  • Update and maintain internal and external Victim Services referral directories using Salesforce.
  • Update protocols and resources based on victim needs and feedback with direction from supervision staff
  • Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims
  • Create topical materials to expand the knowledge of internal staff as well as the victim services field
  • Meet technology needs of remote worker agreements
  • Meet with NCVC communications departments regarding efforts for outreach and external initiatives
  • Provide programmatic support to victim services leadership team as well as other National Center staff members as needed
  • Act as essential personnel in the victim services program. Support your team by maintaining regular attendance and following vacation and absence request guidelines as outlined in the Victim Assistance Specialist Manual and NCVC Handbook.
  • Agree with and abide by the victim services mission & values
  • Other duties as needed

Qualifications

  • You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You are flexible, adaptable and comfortable with a changing and alternative schedule.
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
  • You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You lead by example and work with others openly and honestly.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area.
  • You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
  • You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
  • You have a college degree or equivalent work experience.
  • You can comfortably and confidently field calls, chats and texts in your second language

Other Information:

  • A criminal background check is required
  • You will need to complete an initial probationary term contingent on training performance
  • This is an FLSA non-exempt position
  • Must be available to work on-site at the NCVC headquarters to ensure supervisor’s ability to adequately supervise and support the employee
  • You will need to successfully complete a language proficiency assessment prior to employment
  • Salary for this position starts at $41,000.

Physical Activities:

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Regularly required to talk and hear.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.

Supervision: The victim assistance specialist will report to the Hotline Supervisor.

Telework Eligibility: This position may be able to work remotely no more than one day per week after completing a satisfactory probationary period.

Benefits: The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

Location: The position is located at our office in the Farragut North/Dupont Circle area of Washington, DC.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered. 

Apply Now

Communications and Media Specialist

Position Description

The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Communications and Media Specialist. The Communications and Media Specialist will work across National Center programs as a member of the public affairs team.

The ideal candidate for this position will have previous experience writing for a mission driven organization and editing externally released media content, and will understand the issues facing the crime victim services field. They will be able to work independently in a fast-paced environment and juggle multiple competing tasks while maintaining a positive, team-centered attitude.

Duties and Responsibilities

  • Draft and issue external communication including press releases, talking points, fact sheets, opinion pieces, program reports, surveys, training materials  and related materials
  • Work with the senior management team to develop targeted media campaigns, marketing strategies and communications plans
  • Plan and execute detailed outreach strategies and promotion campaigns for programs
  • Respond to media inquiries, manage media contacts and maintain relationships with the media
  • Further develop the National Center’s multimedia outreach (social media, email campaigns, video, podcasts, and other assets) to enhance audience engagement including leading the efforts on a PSA creation and distribution strategy.
  • Create and pitch new story ideas and media pieces to contacts based on National Center initiatives and trends in the field
  • Identify significant media and public policy issues that can be leveraged to support the National Center’s work, and create and implement plans to utilize them
  • Represent the organization to a variety of audiences including funders, policy makers, government agencies, advocacy and victims’ rights groups
  • Develop and refine the National Center’s "core" message and voice to ensure organizational consistency and unify internal and external messaging
  • Lead the creation, writing, and editing of online website content that engages target audiences and leads to measurable outcomes
  • Identify innovative ways to deliver the organization’s message/presence to a broader audience
  • Contribute to program objectives by writing reports based on data collected
  • Copy edit final publications
  • Participate in projects and other duties as assigned

Required Qualifications

  • Bachelor’s in marketing, communications or a related field or equivalent work experience
  • Excellent writing skills
  • Ability to brief senior leadership on complex issues and assist in crafting succinct summaries of opinions for the organization
  • Demonstrated ability to be flexible in the workplace, operating independently with little oversight as well as collaborating in team settings
  • Capacity to handle a diverse workload and prioritize effectively
  • Excellent interpersonal communication skills
  • Detail oriented
  • Ability to meet deadlines and show dependability in a fast-moving setting

Preferred Qualifications

  • Significant communications experience that includes a blend of advocacy and media relations
  • Knowledge of issues facing the victim services field
  • Experience working with crime or crime victim-specific organizations
  • Experience interpreting data and quantitative information into digestible published pieces
  • Experience creating podcasts
  • Experience with Google Analytics and Google AdWords

Physical Activities
To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, conduct community outreach, etc.  Candidates will be required to speak or hear and operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • This position reports to the Chief Program Officer.
  • This position allows telework up to two days per week, after a successful three month probationary period
  • Salary starts at $50,000.

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

 Apply Here


Multimedia Graphics Specialist

Position Description

The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Multimedia Graphics Specialist. The Multimedia Graphics Specialist will work across National Center programs as a member of the public affairs team.

The ideal candidate for this position will have previous experience in graphic design (with an emphasis on optimization for web and digital publishing) and video production (from concept through execution and distribution). They will be able to work independently in a fast-paced environment and juggle multiple competing tasks while maintaining a positive, team-centered attitude.

Duties and Responsibilities

  • Support the National Center’s programs, outreach strategies, information campaigns, and fundraising efforts by producing graphics, infographics, videos, trainings, and other visual communications optimized for digital distribution, both individually and as part of a design team
  • Create artwork and graphic assets for print and online
  • Design logos and collateral including the development of institutional branding material
  • Further develop the National Center’s multimedia outreach (social media, email campaigns, video, podcasts,  and print collateral) to enhance audience engagement
  • Identify ways to support the National Center’s media, public policy, and fundraising goals, and work with the senior management and public affairs teams to execute
  • Represent the organization to a variety of audiences including funders, policy makers, government agencies, advocacy and victims’ rights groups
  • Identify new and innovative ways to deliver the National Center’s message/presence to a broader audience
  • Identify new tools, trends, and opportunities for visual or interactive communication
  • Assist with the development of online training materials
  • Participate in projects and other duties as assigned

 Required Qualifications

  • Bachelor’s degree in design, production, marketing, communications or a related field (or equivalent work experience)
  • Creativity: Ability to tell a story through visual design and narration, with various tools and technologies
  • Critical thinking: Ability to advise team members and/or senior leadership on best practices and industry standards, and to problem-solve anticipated and unexpected obstacles
  • Excellent interpersonal communication: Ability to engage a wide array of constituencies, from colleagues to vendors to funders to crime victims
  • Collaborative: Ability to work on a variety of initiatives with diverse audiences
  • Adaptable: Ability to be flexible in the workplace, operating both independently with little oversight and collaboratively in team settings
  • Well-organized: Capacity to handle multiple projects and prioritize effectively to meet deadlines
  • Detail oriented
  • Knowledge of Adobe Creative Suite programs and how they integrate with common user interfaces

 Preferred Qualifications

  • Knowledge of issues facing the victim services field
  • Experience working with a nonprofit or mission-oriented agency
  • Experience in marketing and user research
  • Experience interpreting data, research, and other information visually or aurally
  • Basic coding skills

 Physical Activities

To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, video subjects, and others.  Candidates will be required to speak, hear, and see, as well as to operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • This position reports to the Chief Program Officer.
  • This position allows telework up to two days per week, after a successful three-month probationary period
  • Salary starts at $50,000.

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

Apply Here


Hotline Operations Coordinator

The Victim Services program at the National Center for Victims of Crime (National Center) is comprised of the VictimConnect Resource Center and the DC Victim Hotline. These programs combine traditional telephone-based helplines with innovative online chat, text and web-based information, assistance, and referral services.

Individuals who work for the National Center are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.

Position Description
As the hotline operations coordinator, you will be responsible for operational, technical and programmatic support alongside the other members of victim services staff. You will assist victim services leadership in running data reports and ensuring grant compliance. You will answer the phone, chat, and text hotlines when crime victims reach out for support, and provide technical support and oversight to the hotline team when they are doing the same. You will develop protocols, training and external materials and maintain referral directories and protocols. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This description may be amended to integrate the specific skills and background of the chosen applicant. This is a full-time, exempt, 40 hours per week position with alternative hours that may include overnights, weekends and rotating holidays. Aspects of this position will require on-call evenings to assist staff in troubleshooting technology issues.

Supervision
This position will report directly to the director of victim services.

Essential Responsibilities

  • Programmatic and Supervisory
    • Provide programmatic support to victim services leadership, as well as other National Center staff members as needed.
    • Assist victim services leadership in staff support and technical assistance, including evening and weekend support.
    • Update protocols and resources based on victim needs and feedback.Formally represent program at external events, as needed.
    • Effectively field hotline calls, texts and chats on the online platform using prepared protocols and a victim centered, strengths based approach and ensure that all victim assistance specialists are maintaining high standards of response.  
    • Update and maintain internal and external referral directories using Salesforce CRM.
    • Assist in the recruitment process for new staff, as needed.
    • Assist victim services leadership in preparation for staff training events.
    • Draft monthly and quarterly progress narrative and data reports.
    • Create topical materials to expand the knowledge of internal staff as well as the victim services field.
    • Identify skill building professional development opportunities specific to the needs of the team.
    • Assist with grant applications and continuation agreements.
    • Provide feedback to members of the victim services team to improve overall staff program performance.
    • Actively participate in group debriefings, staff meetings, check-ins  and planning sessions.
  • Technological and Operational
    • Assist victim services leadership in establishing technical priorities for victim service team.
    • Review all current and existing technology and systems for effectiveness and upgrades on an ongoing basis.
    • Identify new areas for technology system growth, improvement, and taking initiative to propose potential solutions.
    • Work directly with RAINN to manage the hotline/helpline telephony systems.
    • Ensure 24/7/365 availability of hotline/helpline services.
    • Create and maintain Technology Operations documentation.
    • Assist additional National Center programs with Salesforce and other platform development.
    • Agree with and abide by the victim services mission & values.
  • Assist with other duties as needed

Required Qualifications

  • Demonstrated ability to problem solve, think creatively and be a sole decision-maker
  • Flexibility, adaptability and comfort with changing priorities and an alternative schedule
  • Working knowledge and ability to navigate various technical platforms used in business operations including CRM’s, cloud based systems, VOIP, etc.
  • Excellent verbal and written communication skills with the ability to communicate technical concepts to both a technical and non-technical audience; Ability to interface with all levels of users, management & executive leadership
  • Ability to handle multiple tasks under pressure and within a short time frame and to adapt quickly to changing situations or user needs
  • High level of organizational skills
  • Appreciation of constructive feedback and desire to constantly grow and develop professionally
  • Values of professionalism and demonstrated dependability and accountability to colleagues and those served
  • Demonstrated ability to lead by example and work with others openly and honestly
  • Personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care, and ability to model these behaviors to others
  • Positive and energetic attitude, valuing building collaborative environments that foster communication and partnership
  • A college degree or equivalent work experience

Preferred Qualifications

  • Ability to administer Salesforce, Google and Microsoft systems
  • An MSW or Social Work License
  • Experience with call center technology and operations
  • Bilingual in Spanish

Physical Activities
The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc).
  • Regularly required to talk and hear. Must have vision correctable to a level where the individual can operate a computer and visualize text on a computer monitor

Telework Eligibility
This position may be able to work remotely no more than one day per week after completing a satisfactory probationary period.

Location
Washington, DC. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

Other Information

  • A criminal background check is required
  • You will need to complete an initial probationary term contingent on training performance
  • This is an FLSA exempt position starting in the mid $50k range
  • This position will occasionally require off site work beyond business hours in the evenings and on the weekends.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.All applicants must include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

Apply Here

 

The National Center for Victims of Crime is a great place to work!

The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.

We offer comprehensive benefits to full-time employees, such as:
  • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
  • 401(k)plan with generous 4% matching and 3% non-elective contributions 
  • Short-term and long-term disability insurance coverage 
  • Life and accidental death & dismemberment insurance coverage 
  • Flexible spending accounts for qualified medical and dependent care expenses 
  • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
  • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
  • 11 paid holidays per year 

The National Center for Victims of Crime is an equal opportunity employer.



Partner Organization Job Opportunities

There are no current opportunities