Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

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Program Manager, Communications

Position Description

The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Communications Program Manager. This position will work across National Center programs and report directly to the Chief Program Officer.

The ideal candidate for this position will have previous experience developing strategic communications plans and working in a collaborative setting in executing plans externally and internally. They will have experience conducting a broad range of public relations activities including interfacing with media, government and community contacts with familiarity in the crime victims’ services field.

Duties and Responsibilities

  • Draft and issue external communication including press releases, talking points, fact sheets, opinion pieces, program reports, surveys, training materials  and related materials with the assistance of program staff
  • Lead the communications team in developing the National Center’s multimedia outreach (social media, email campaigns, video, podcasts, and other assets) to enhance audience engagement including leading the efforts on a PSA creation and distribution strategy
  • Serve as executive editor for the development, production and maintenance of the company's internal and external communication vehicles, including the main website, marketing materials, publications, newsletters, invitations, flyers, advertisements, and annual reports.
  • Work with other senior management staff to develop targeted media campaigns, marketing strategies and communications plans
  • Cultivate and maintain relationships with key players in the field and media representatives
  • Oversee communications deliverables for all projects
  • Advise project partners on the development of communications pieces as well as marking and distribution strategies
  • Respond to media inquiries, manage media contacts and maintain relationships with the media
  • Craft and integrate National Center branding, mission and messaging internally and externally; develop and refine the National Center’s "core" message and voice to ensure organizational consistency and unify internal and external messaging
  • Oversee program staff in identifying and commenting on significant media and public policy issues that can be leveraged to support the National Center’s work, and create and implement plans to utilize them
  • Formally represent the organization to a variety of audiences including funders, policy makers, government agencies, advocacy and victims’ rights groups
  • Identify innovative ways to deliver the organization’s message/presence to a broader audience
  • Participate in strategic development opportunities and events to increase exposure to National Center programs. Enhance meaningful relationships with targeted, high-level external audiences.
  • Supervise communications program staff
  • Oversee program budget
  • Participate in projects and other duties as assigned

Required Qualifications

  • Bachelor’s in marketing, communications or a related field plus 5 years minimum experience in public relations
  • Superior written and verbal communication skills
  • Excellent copy-editor
  • Ability to brief organization leadership on complex, sensitive issues and craft summaries of opinions for the organization
  • Demonstrated ability to lead a communications team and execute an outreach plan
  • Capacity to handle a diverse workload and prioritize effectively
  • Excellent interpersonal skills
  • Detail oriented
  • Ability to meet deadlines and show dependability in a fast-paced environment
  • Knowledge of issues facing the victim services field
  • Demonstrated track record in successful relationship building and political/media influencing, and a willingness to dedicate time and effort to broadening and deepening those networks

Preferred Qualifications

  • Experience in creating a strategic organizational outreach and marketing plan
  • Experience working with crime or crime victim-specific organizations
  • Experience interpreting data and quantitative information into digestible published pieces
  • Experience managing sensitive reputational issues and/or crises

Physical Activities
To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, conduct community outreach, etc.  Candidates will be required to speak or hear and operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • This position reports to the Chief Program Officer.
  • This position allows telework up to two days per week, after a successful three month probationary period
  • Salary starts at $65,000.

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

Apply Here


Writer/Editor

The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Writer/Editor. This position will work across National Center programs and report directly to the Chief Program Officer.

The ideal candidate for this position will have previous experience in technical writing, specifically for that of a nonprofit or victim services agency. They will be the primary editor for programmatic content in a collaborative setting for material to be released both externally and internally.

Duties and Responsibilities

  • Create concise, eye-catching and innovative materials
  • Create web content and outreach materials through researching and organizing facts and sources
  • Research markets and other organizations to compare and create content that is innovative and original
  • Draft semi-annual, annual, and impact reports to showcase successes and impact
  • Assist with drafting grant applications
  • Develop, write and edit online content including website copy, articles, blogs social posts, and other digital creative assets.
  • Develop, write and edit public relations materials (press releases)
  • Special projects as assigned

Required Qualifications

  • Bachelors’ degree in Journalism, English, Communications or Advertising/Marketing or equivalent work experience
  • Long and short-form writing expertise required
  • Demonstrated experience in online and off line content creation
  • Superior editing and copy writing skills
  • Ability to prioritize multiple projects and competing priorities
  • Ability to produce moderate-large amounts of written material quickly, while maintaining high standards

Preferred Qualifications

  • Experience working with nonprofits
  • Working knowledge of crime victims’ issues

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

This position requires the candidate to remain in a stationary position for the majority of duties while interacting with staff. The candidate should be able to sit or stand in a stationary position for an extended period of time.

This person must position themselves to maintain computers/equipment, including under the desks, in storage and in the server closet.

This person constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

The candidate must be able to move and/or position office equipment in excess of 10 lbs. including items such as laptops, peripherals, routers, and other hardware.

The candidate must be able to accurately and efficiently exchange information verbally and/or via web based technology.

The candidate must have vision correctable to a level where individual can operate a computer and recognize text on a computer monitor.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • This position reports to the Chief Program Officer.
  • The salary for this position begins at $55,000.
  • This position allows telework up to three days per week, after a successful probationary period.

Location: Washington, DC. Anticipated work schedule is flexible, with core office hours of 9 am to 5 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered. Please note that, should an applicant be chosen to move forward in the process, a one page writing sample will be requested.

Apply Here


Bilingual Victim Assistance Specialist 

The VictimConnect Resource Center, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat and web-based information, assistance, and referral service. Victim Assistance Specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.

Individuals who work for the VictimConnect Resource Center are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.

Position Description:

As a Victim Assistance Specialist, you will be the strength of the helpline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text helplines when crime victims reach out for support. You may also research best practices in helpline response and victim assistance programs across the U.S. and will be responsible for maintaining the Referral Directory. You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative and late evening hours (8am-4:30pm, 10am-6:30pm, 11:30-8:00pm).   

Responsibilities:   

  • Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach.
  • Update and maintain internal and external Victim Services referral directories using Salesforce.
  • Update protocols and resources based on victim needs and feedback with direction from the Deputy Program Manager.
  • Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims.
  • Create topical materials to expand the knowledge of internal staff as well as the victim services field.
  • Provide programmatic support to victim services leadership team as well as other National Center staff members as needed.
  • Other duties as needed

Qualifications:   

  • You are fluent in Spanish and English and are confident communicating in both languages verbally and in writing.
  • You don’t have reservations about communicating in either language in a crisis situation.
  • You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You are flexible, adaptable and comfortable with a changing and alternative schedule as the helpline grows.
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
  • You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You lead by example and work with others openly and honestly.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area.
  • You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
  • You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
  • You have a college degree or equivalent work experience.

Other Information

  • A criminal background check is required.
  • You will need to complete an initial probationary term contingent on training performance.
  • This is an FLSA non-exempt position.
  • Applications will be accepted on a rolling basis, and will remain posted until the position is filled.
  • Must be available for training during weekday business hours training.

Physical Activities:

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:Must be able to remain in a stationary position 80% of the time.

  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Regularly required to talk or hear.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.

Supervision: The victim assistance specialist will report to the Hotline Supervisor.

Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance, and life insurance.

Work Environment: This position is located in our Washington, DC office. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Salary and Benefits: Salary starts at $41k, commensurate with applicant experience. The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

Location: Washington, DC. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

Apply Here

The National Center for Victims of Crime is a great place to work!

The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.

We offer comprehensive benefits to full-time employees, such as:
  • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
  • 401(k)plan with generous 4% matching and 3% non-elective contributions 
  • Short-term and long-term disability insurance coverage 
  • Life and accidental death & dismemberment insurance coverage 
  • Flexible spending accounts for qualified medical and dependent care expenses 
  • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
  • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
  • 11 paid holidays per year 

The National Center for Victims of Crime is an equal opportunity employer.



Partner Organization Job Opportunities


Director of Research and Policy - JPI

The Justice Policy Institute (JPI) seeks a Director of Research and Policy. Founded in 1997, JPI is a national nonprofit organization that promotes justice reform and advances policies that promote well-being and justice for all people and communities. JPI's research and analyses identify effective programs and policies; we disseminate our findings to the media, policymakers and advocates; and we provide training and technical assistance supports to people across the country working for justice reform.

The Director of Research and Policy will have strategic and operational responsibility for generating, coordinating and helping to disseminate JPI's research on juvenile and criminal justice policy. The Director of Research and Policy will report to the Executive Director. The successful applicant for the position will be expected to support continuation of JPI's national leadership encouraging effective juvenile and criminal justice reform policies, as well as help provide overall coordination of JPI's research and communications efforts. The position requires an ability to manage multiple priorities and a positive team orientation. 

Responsibilities

  • Provide strategic thought leadership on justice system policy issues
  • Manage JPI's research calendar, and coordinate regular research and policy and meetings
  • In partnership with other staff, develop ideas and concepts for future research and policy priorities
  • Serve as an author and project manager on JPI research publications, including reports, policy briefs, fact sheets, rapid response materials, blog posts, op-eds, testimony and other research materials for dissemination to the field
  • Supervise research staff and consultants
  • Provide technical research assistance to other JPI staff, organizations in the field and the media
  • Assist with grant proposals and reports
  • In partnership with other staff, assist with development and implementation of dissemination and communications strategies for JPI publications, including release strategy, editing documents, and drafting collateral written materials
  • Represent JPI in meetings, coalitions, panels and at conferences
  • Create presentations of research findings for legislative bodies, government agencies, conferences and other public forums
  • Serve as research and policy contact to federal, state and local governments, national organizations, and state-based organizations working on juvenile and criminal justice policy reform
  • Participate in regular staff meetings and other planning and coordinating meetings

Qualifications

  • The Research and Policy Director will be thoroughly committed to JPI's mission of justice reform and community development.
  • Candidates should possess the following skills and experience:
  • Five or more years of experience, including work on national and state juvenile and criminal justice policy issues
  • A history of leadership in juvenile justice or criminal justice policy reform
  • Proven facility in applied research on justice and/or related social policies, including familiarity and comfort accessing, manipulating, and analyzing large datasets, including budgets and census data; ability to conduct literature reviews, interview and survey skills; and general ability to understand and clearly explain complex statistical analyses
  • Evidence of well-developed written and oral communication skills, including demonstrated ability to translate complex ideas and information into clear prose for a general audience
    Track record of meeting deadlines
  • Experience working with government, nonprofits, policymakers, advocates, activists and individuals directly impacted by the justice system
  • Demonstrated ability to work collaboratively with staff, external partners and diverse communities
  • Masters or professional degree
  • Supervisory experience 
Salary:Competitive salary commensurate with skills and experience
Hours: Full-time, salaried
To Apply:Please send letter of application and resume to info@justicepolicy.org. Only candidates selected for interviews will be contacted.JPI is an equal opportunity employer that values diversity.