Access for 9-1-1 and Telephone Emergency Services
U.S. Department of Justice (1998), 10 pages
Publication explaining the requirements for direct, equal access to 9-1-1 for persons who use teletypewriters (TTYs).
Communicating with People Who Are Deaf or Hard of Hearing: ADA Guide for Law Enforcement Officers
Civil Rights Division, U.S. Department of Justice (2006), 8 pages
Pocket guide providing basic information for officers about ADA requirements for communicating effectively with people who are Deaf or hard of hearing.
United Cerebral Palsy
Webpage including the “Ten Commandments of Etiquette for Communicating with People with Disabilities.”
Guidelines for Reporting and Writing about People with Disabilities
Research and Training Center on Independent Living, University of Kansas (2001), 11 pages
Brochure setting out issues regarding the sensitive and respectful portrayal of persons with disabilities through reporting and other writing; includes a list of appropriate terminology.
Model Policy for Law Enforcement on Communicating with People Who Are Deaf or Hard of Hearing
U.S. Department of Justice (2006), 4 pages
Model policy for law enforcement agencies on effective communication with people who are Deaf or hard of hearing. Agencies are encouraged to download and adapt the policy to suit their needs.
People First: Communicating with and about People with Disabilities
New York State Department of Health (2009), 8 pages
Publication designed for health care providers; gives basic guidance for communicating with and about those with disabilities.
Removing Barriers: Tips and Strategies to Promote Accessible Communication
North Carolina Office on Disability and Health (2002), 46 pages
Quick reference guide covers effective communication and interaction with people with disabilities. The information and tips provided can be used in the workplace and daily living.