Financial Crime Resource Center

A program of the National Center for Victims of Crime to help advocates assist victims of financial fraud and ensure that victims have access to the best possible services and advice to assist them with recovery.

Past Trainings

Advanced Identity Theft Responses

September 10, 2014 2:00 PM - September 10, 2014 3:30 PM

Webinar description:

The Financial Crime Resource Center of the National Center for Victims of Crime and the FINRA Investor Education Foundation present the webinar Advanced Identity Theft Responses

This webinar, led by identity theft experts Hazel Heckers and Merry O’Brien, will provide attendees with a clear understanding of how to respond to identity theft. This webinar is not designed to be an introduction to the topic, but will build on the attendees existing knowledge to expand their work with identity theft victims.

Topics include: The Impact of ID Theft on Victims, Building Capacity to Serve Victims, and Advanced Steps for Advocates Working with Victims of Identity Theft. 




Hazel Heckers coordinates the Victim Assistance and Community Education Program for the Colorado Bureau of Investigation, and is the coordinator of the Identity Theft Advocacy Network of Colorado. Hazel has worked in the victim assistance arena for the past 25 years. She is considered an expert in Identity Theft and Fraud, crimes against the elderly and people with disabilities, and in working with "high profile crimes" victims such as the family members of homicide victims. Hazel was a key member of the committee responsible for drafting and advocating for Colorado's At-Risk-Adults law which defines and criminalizes elder abuse and abuse of people with disabilities. She started Colorado's first Kinship Care Support Group, and facilitated Colorado's first Law Enforcement Protocol for response to cases of caregiver abuse. Hazel initiated and facilitates one of the nation's only 24 hour hotlines for victims of Identity Theft and Fraud, and has been a part of the team that created ID Theft and Fraud training classes that serve as a model for the nation.  She considers it an honor to be invited into the lives of crime victims and to join them in the process of healing.


Merry O’Brien coordinates DC TROV: The District’s Collaborative Training & Response to Older Victims. DC TROV brings together NVRDC, AARP’s Legal Counsel for the Elderly, DC Metropolitan Police Department, the United States Attorney’s Office for the District of Columbia, and Adult Protective Services to increase awareness, training, and service to elder abuse victims in DC. Previously, Merry was involved with several projects at a Michigan nonprofit which strove to improve seniors’ access to food, medical coverage, and safety from abuse. More recently, Merry served as Director of Special Grants at a crime victims’ rights clinic in Maryland, where she was responsible for administering non-direct service related grants. In this role, she has worked as Director for the HOPE II grants to victim service programs targeting underserved victims, host of the 2010 National Day of Remembrance for Homicide Victims Public Forum, chair of the PEACE Coalition, a multidisciplinary elder abuse group in Maryland, and Director for the National Identity Theft Victims Assistance Network, supported by the Office for Victims of Crime at the U.S. Department of Justice. Merry earned her Masters in Social Work from the University of Michigan, where she received the Geriatric Scholars Award.

View the Presentation Slides