Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

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Chief Program Officer

The National Center’s Chief Program Officer supports the mission of the National Center through managing, and implementing a national marketing strategy for the VictimConnect helpline, and a DC specific marketing strategy for the DC Hotline, while bringing together research and best practices for hotline management. In collaboration with the Director of Technology, the Program Officer, Victim Services will direct the implementation of technology into hotlines, and will coordinate with experts across multiple disciplines.

The ideal candidate for this position will possess excellent time management and organizational skills, have strong written and verbal communication, attention to details, and team-oriented approach to work. Additionally, the candidate should have experience bringing together experts from multiple disciplines to create a strategic plan to increase the utilization of the hotlines.

Essential Functions:

  • Routinely reports to the Executive Director and COO to provide reports on efficiencies and status of programs;
  • Works with program directors/managers to set goals, and objectives to maximize efficiencies and expand program reach and services;
  • Provides leadership, supervision, oversight and management of the organization’s programs and services including the tribal mapping project, training and technical assistance programs, and victim services programs;
  • Develops new and innovative programs to further the mission and expand the reach of the organization;
  • Promotes cross-programmatic efficiencies, expansion and learning;
  • Represents the organization to a variety of audiences including funders, policy makers, government agencies, advocacy and victims’ rights groups;
  • Collaborates with the Chief Financial Officer to monitor and all programmatic budgets managed, and adequate staff resources are being directed to each program;
  • Collaborate with Chief Communications and Marketing Officer to ensure program deliverables are being met, and production deadlines and deliverables for each program are on target;
  • Collaborate with the Chief Operations Officer to ensure staff supervision of all direct reports, and provide leadership and support to the teams on issues pertaining to performance management;
  • Ensure all programs operate within the mission of the organization, and are responsive to staff needs and leadership vision;
  • Assist Executive Director in identifying and securing funding sources for the organization;
  • Manage program reporting and performance metrics, including accurate data and progress reporting to all funders.

Competencies:

  • Excellent judgement;
  • Results driven;
  • Initiative;
  • Leadership;
  • Time management;
  • Decision making;
  • Organizational skills;
  • Strong communication skills;
  • Ethical practice;
  • Supervisory experience;
  • Ability to operate as an effective and strategic thinker;
  • Excellence in budget management and ability to project financial outcomes;
  • Strong problem solving skills.

Supervisory Responsibility:

This position will oversee the Director of Training and Technical Assistance, Director of Victim Services, Associate Director of the Center for Victim Research, and the Director of the Tribal Mapping Project.

Work Environment:

This position is located in our Arlington, VA office. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.

Position Type/Expected Hours:

This is a full-time position, and hours of work and days are Monday through Friday, 9:00 a.m. to 6:00 p.m. Weekend and overtime work will occasionally be required.

Travel:

This position does not typically require travel.

Required Education/Experience:

  • Master’s degree, or related field or equivalent level of experience, training and education;
  • At least 5 years of supervisory experience in a senior leadership role;
  • Ability to set and maintain professional demeanor in the workplace;
  • Exceptional program management experience.

Preferred Education/Experience:

  • Previous experience working with Federal Grants and familiarity of Federal Government budgeting process.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • The salary for this position begins at $120,000-$130,000.
  • This position allows telework up to three days per week, after a successful probationary period.

AAP/EEO Statement:

The National Center is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

How To Apply:

All applicants must include a resume, cover letter that outlines their unique qualifications for this position, and a writing sample to careers@victimsofcrime.org with the words “Chief Program Officer” in the subject line. Incomplete applications will not be considered.


Associate Program Director, Center for Victim Research (CVR)

The Center for Victim Research (CVR), within the National Center for Victims of Crime, is a product of a collaborative effort led by the Justice Research and Statistics Association and including Urban Institute. The Center for Victim Research was created to meet a need identified by the Office for Victims of Crime through its Vision 21 Initiative: the need for increased statistical data, evidence-based practices, and program evaluation to guide victim service providers, policymakers, and funders. NCVC’s role in this project includes promoting CVR to victim service providers, developing and maintaining an online library of victim research, and networking with other efforts promoting an evidence-informed response to victims.

The Program Director will be a dynamic champion of quality response to crime victims, with an interest in promoting the use of research, data, and evaluation by victim service providers. The ideal candidate will be well-connected with the victim advocacy community and have experience with project management.

Supervision:

The CVR Program Director reports to the Executive Director and directly supervises Research Librarian, the Research Liaison, and the Podcast Producer.

Essential Functions:

  • Manage an internal team working to implement and promote the Center for Victim Research;
  • Manage internal project budget;
  • Monitor the victim services field for insights, opportunities, and challenges to inform and develop the Center for Victim Research;
  • Collaborate with other national partners implementing the Center for Victim Research, offering assistance and input;
  • Develop and implement a system to gather performance metrics;
  • Lead weekly internal team meetings, participate in weekly full team telephone meetings;
  • Provide direction and promote collaboration across National Center projects as assigned.

Qualifications:

  • Advanced degree in an area of importance to crime victim services;
  • Deep understanding of the historical background, challenges, workload, and needs in crime victim services profession, especially related to participating in research and evaluation;
  • Minimum 10 years’ experience in crime victim service or advocacy;
  • Significant project management experience;
  • Experience supervising others’ work;
  • Excellent verbal and written communication skills in English;
  • Prior experience in a fast-paced, nonprofit environment;
  • Proven track record of juggling multiple priorities simultaneously and taking initiative.

Preferred:

  • Familiarity with the structure and background of the Department of Justice’s Office for Victims of Crime and the requirements of the Victims of Crime Act (VOCA).

Work Environment:

Location: Arlington, VA. Anticipated work schedule is flexible, with core office hours of 10 am to 4 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed. The office is located near Metrorail stations on the Orange and Silver lines. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in an open environment with shared spaces and moderate noise volume.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.

Position Type/Expected Hours:

This is a full-time position, and hours of work and days are Monday through Friday, 9:00 a.m. to 6:00 p.m. Weekend and overtime work will occasionally be required.

Travel:

This position will require occasional travel to the Metro DC area for meetings.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • The salary for this position begins at $75,000-$95,000.
  • This position allows telework up to three days per week, after a successful probationary period.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

Benefits:

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

How To Apply:

All applicants must include a resume, cover letter that outlines their unique qualifications for this position, and a writing sample to careers@victimsofcrime.org with the words “CVR” in the subject line. Incomplete applications will not be considered.


Director, National Crime Victim Bar Association (NCVBA)

The National Center for Victims of Crime (“NCVC”), the nation's leading resource and advocacy organization for crime victims and those who serve them, is seeking a creative legal professional to serve as the Director of the National Crime Victim Bar Association (“NCVBA”), a program of NCVC. The NCVBA Director will be responsible for overseeing all aspects of NCVBA's operations, including collaboration with NCVBA members and affiliated professionals to advance the interests of crime victims, oversight of NCVBA’s annual conference and other training programs, development and implementation of NCVBA’s goals and objectives, supervision of NCVBA staff; oversight of NCVBA’s lawyer referral service, and fiscal management of NCVBA.

NCVBA is an association of more than 400 attorneys and affiliated professionals who advocate for crime victims. Founded in 1999, NCVBA’a primary mission is to educate attorneys, victim service providers, and other participants in the civil and criminal justice systems about the availability and advantages of civil remedies for crime victims. NCVBA supports its members through an annual training conference, members-only listserve, case law database, and document repository. NCVBA’s other services include training victim advocates and criminal justice professionals through state-specific programs, providing a lawyer referral service to assist crime victims in retaining qualified counsel, and operating an Amicus Committee to advance crime victims’ rights and interests through litigation.

Essential Functions

Member Relations, Support, and Recruitment:

  • Facilitate collaboration among NCVBA members through direct and indirect contact and through active participation on NCVBA’s listserve;
  • Keep members informed of matters of interest and importance to NCVBA's work;
  • Work with NCVBA staff and Advisory Board to produce a professionally-run annual conference with accredited continuing legal education programs that are helpful and motivational to attendees;
  • Assist NCVBA members with state-specific training and referral, legislative and policy strategies, and with amicus support when consistent with NCVBA priorities;
  • Develop and implement recruitment strategies for new members, and support the Advisory Board President in the annual membership renewal effort;

Leadership and Advocacy:

  • Work with the NCVBA Advisory Board and NCVBA Staff to develop and implement a strategic plan for NCVBA;
  • Coordinate and attend all Advisory Board meetings; and prepare and distribute agendas and minutes for meetings;
  • Serve ex officio on all Advisory Board committees
  • Identify issues and case of importance for Amicus Committee consideration;
  • Identify issues that affect victims’ ability to seek justice through the civil system, and work with NCVBA members to develop, advocate for, or advance policies for increased access;
  • Serve as liaison to allied organizations including American Association for Justice, American Bar Association, American Civil Trial Bar Roundtable, state trial lawyers’ associations, prosecutors’ associations, and other victim service organizations;
  • Serve as primary spokesperson for and representative of NCVBA to the media, legal communities, political representatives, and other organizations; and
  • Collaborate with NCVC leadership, including attendance at regular Directors’ meetings, budget meetings, and other administrative meetings.

Staff Management:

  • Supervise, monitor, guide, and evaluate two FTEs (NCVBA Staff Attorney, NCVBA Membership and Training Coordinator), as well as the NCVBA-related activities of NCVC’s Director of Training and Technical Assistance and NCVC’s Manager of Events and Logistics;
  • Develop and implement relevant training for NCVBA staff and volunteers in compliance with all applicable laws and regulations;
  • Recruit and train for open NCVBA positions, in coordination with NCVC leadership; and
  • Create and maintain a team environment to ensure minimal turnover of qualified and valuable staff.

Program Management:

  • Oversee the operation of the Attorney Referral Service, ensuring compliance with state-specific reporting and certification requirements, and the collection of referral fees from participating members;
  • Continue the development of the Civil Justice Training and Prosecutor Training programs including collaboration with NCVBA members in the applicable jurisdiction, updating and printing reference materials, and securing sponsorship; and
  • Update, oversee, and monitor NCVBA’s website, listserve, civil justice database, and child sexual abuse document bank.

Development:

  • Secure funding sufficient to meet NCVBA’s operational requirements, including from
  • Annual Conference sponsorships;
  • Civil Justice and Prosecutor Training sponsorships;
  • Individual, corporate, and foundation support; and
  • Grants.
  • Coordinate the development and dissemination of all promotional and outreach materials, including social media.

Finance & Administration:

  • Work with NCVC management and NCVBA staff to prepare NCVBA budgets and financial reports;
  • Monitor the financial condition of NCVBA and report concerns to NCVC and NCVBA leadership; and
  • Oversee reporting and compliance for grants specific to NCVBA.

Required Qualifications:

  • Juris Doctor degree;
  • Demonstrated commitment to justice for crime victims and crime victims’ rights;
  • At least five years of project management and supervision experience;
  • At least five years of fundraising and/or membership or organizational development experience;
  • Significant experience in and/or knowledge of tort law;
  • Strong public speaking and training skills;
  • Strong interpersonal and writing skills;
  • Excellent organizational skills and a detail-oriented nature;
  • Competence with Microsoft Word, Excel, and PowerPoint;
  • An ability to work both independently and collaboratively; and
  • A strong team spirit and ability to work effectively and closely with others.

Preferred Qualifications

  • Direct experience working with crime victims;
  • Grant and/or foundation writing experience;
  • Litigation experience;
  • Accomplished networking skills and an outgoing personality;
  • Experience using social media and/or other effective marketing platforms;
  • An understanding of federal employment and labor laws. Experience in federal grant regulations pertaining to meetings and events.

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

This position requires the candidate to remain in a stationary position for the majority of duties while interacting with staff. The candidate should be able to sit or stand in a stationary position for an extended period of time.

This person constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

The candidate must be able to move and/or position office equipment in excess of 10 lbs. including items such as laptops, peripherals, routers, and other hardware.

The candidate must be able to accurately and efficiently exchange information verbally and/or via web based technology.

The candidate must have vision correctable to a level where individual can operate a computer and recognize text on a computer monitor.

Other Information

  • This position requires a criminal background check and is an FLSA exempt position.
  • The salary for this position begins at $95,000-$105,000.
  • This position allows telework up to three days per week, after a successful probationary period.
  • This position requires up to 25% travel. Frequently travel is outside the local area and overnight. All travel is within the United States.

Location: Arlington, VA. Anticipated work schedule is flexible, with core office hours of 10 am to 4 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed. The office is located near Metrorail stations. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

Benefits:

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

How To Apply:

All applicants must include a resume, cover letter that outlines their unique qualifications for this position, and a writing sample to careers@victimsofcrime.org with the words “NCVBA Director” in the Subject Line. Incomplete applications will not be considered.


Hotline Supervision Coordinator, Victim Services

The National Center for Victims of Crime plays a prominent role in local and national crime victim advocacy. The organization advocates for stronger rights, protections and services for crime victims; provides education, training and evaluation; and serves as a trusted source for current information on victims’ rights.

The VictimConnect Resource Center and DC Victim Hotline, both operated by the National Center for Victims of Crime, combine traditional telephone-based helplines with innovative online chat and web-based information, assistance and referral services. The hotline supervisor will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message and supervising victim assistance specialists while they do the same.

Position Description:

As the Hotline Supervision Coordinator, you will be responsible for providing supervisory and management expertise to the two victim services teams. You will ensure that victims who contact us are supported, empowered and given the best resources to move forward. You will be primarily responsible for supporting the hotline supervision team in providing clinical guidance and management expertise. You will also be act as a shift supervisor - providing oversight to the helpline team when they are answering the phone, chat, and text helplines when crime victims reach out for support. In addition to shift supervision, you will research best practices in helpline response and victim assistance programs across the U.S. and will be responsible for maintaining the VictimConnect Referral Directory. You will collaborate with the team on protocol, training and external material creation, as needed. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, 40 hours per week position with alternative, overnight, late evening and on-call hours as needed. The hotline supervisor will have regular on-call hours to support staff taking 24/7 hotline calls.

Responsibilities:

  • Effectively field hotline calls, texts and chats on the VictimConnect and DC Victim Hotline helpline online platform using prepared protocols and a victim centered, strengths based approach.
  • Supervise and manage hotline supervisors and victim assistance specialists on shift including processing challenging calls, providing real-time feedback while on chats, and intensive oversight of VAS performance to ensure quality of responses on all platforms
  • Supervise and manage hotline supervisors and full-time victim assistance specialists including scheduling, weekly check-ins, performance evaluations, and professional development.
  • Assist the supervisors in maintaining and overseeing implementation of referral and reporting procedures.
  • Create topical materials to benefit the leadership team, as needed.
  • Provide programmatic support to VictimConnect, DC Victim Helpline, as well as other National Center staff members as needed.
  • Provide mentorship to the Hotline Supervisors and Victim Assistance Specialists as requested to assist them in furthering their own professional goals as it relates to program work.
  • Provide HR and management expertise to the hotline leadership team, often handling sensitive staffing information with discretion and empathy.
  • Lead the hotline leadership team, in partnership with the Director of National Programs, in making staffing and hiring plans and conducting recruitment, as needed.
  • Guide the leadership team in the process of performance evaluation.
  • Assist in any management team issues and makes decisions on staff termination if needed.
  • Other duties as needed

Required Qualifications:

  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You have experience supporting others in a supervisory or managerial role
  • You aren’t nervous when asked to problem solve, think creatively and be a sole decision‐maker
  • You have a passion for victim advocacy and human rights
  • You are flexible, adaptable and comfortable with a changing and alternative schedule during the first year as the hotline grows.
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and enjoy working both individually and in a team setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area. You have established methods of self-care and ability to show resiliency when dealing with a sensitive subject.
  • You have an incredibly positive, energetic and collaborative attitude.
  • You demonstrate an ability to lead by example and work with others openly and honestly.
  • Demonstrated ability to manage up and act as a voice of front-line staff to organizational leadership.
  • 2+ years experience in supervision and overseeing a hotline or similar crime victim assistance program

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc).
  • Regularly required to talk and hear.
  • Must have vision correctable to a level where the individual can operate a computer and visualize text on a computer monitor

Other Information:

  • A criminal background check is required
  • You will need to complete an initial probationary term contingent on training performance
  • This is an FLSA exempt position with a starting salary of $60,000.
  • This position will be able to work remotely for part of their time, alternating with the other Hotline Supervisors' hours.
  • Anticipated work schedule is flexible, with core office hours of 10 am to 4 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed.
  • This position will occasionally require off site work beyond business hours in the evenings and on the weekends.

Location: The position is located at our office in Arlington, VA. The office is located near Metrorail stations. Secure on-site parking is also available.

Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance, and life insurance.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

To apply, click here


The National Center for Victims of Crime is a great place to work!

The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

Our office is located in Arlington, VA. We are a short walk from the Virginia Square-GMU Metrorail station. Our building also has a parking garage.

We offer comprehensive benefits to full-time employees, such as:
  • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
  • 401(k)plan with generous 4% matching and 3% non-elective contributions 
  • Short-term and long-term disability insurance coverage 
  • Life and accidental death & dismemberment insurance coverage 
  • Flexible spending accounts for qualified medical and dependent care expenses 
  • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
  • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
  • 11 paid holidays per year 

The National Center for Victims of Crime is an equal opportunity employer.