Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

Support Our Work

Individual donations go a long way in ensuring services provided to victims and those who work with victims continue uninterrupted.

Become a Member

Join the nation's leading resource and advocacy organization for crime victims and those who serve them.

Employment Opportunities


Current Openings 

Technology Coordinator

Technology Assistant 

Bilingual Victim Assistance Specialist, VictimConnect Resource Center

Victim Assistance Specialist

Jobs at Partner Organizations

There are no current openings



Technology Coordinator

The technology coordinator will work alongside the Technology Director in supporting the technology operations team in completing goals related to technology infrastructure and processes for the National Center, specifically the hotline programs. This includes working with departments to understand needs, establish priorities, and complete tasks and projects for the technology operations team.

A successful candidate will have the technical skills to be able to work independently to complete project tasks and with the full NCVC team to create a technology strategic plan. This person will work to ensure the 24/7 uptime of technology systems for National Center programs, including the DC Victim Hotline and national VictimConnect Resource Center. This staff member will need to use the lens of victim services and connection with the victim community to all goals of the technology program.

Duties and Responsibilities

  • Assist the Director of Technology in the creation strategic plan in collaboration with program staff.
  • Oversee day-to-day operations of the organization’s Hotline technology.
  • Manage the organization’s data network and telephony infrastructure, ensuring uptime of key system interconnectivity components, and for all end-user systems and devices.
  • Act as the primary point of contact for technology needs and troubleshooting. Triage requests and make sure they get to the right person to solve the problem.
  • Work directly with RAINN and the Deputy Manager of Victim Services to manage the hotline/helpline telephony systems.
  • Assist the Director of Technology in establishing a well-documented technology operations baseline and information security baseline.
  • Assist the Director of Technology in administering RFPs for new software and technology;
  • Collaborate in application development projects where applicable.
  • Communicate actively with all departments to make sure they are getting the IT support they require and discuss potential solutions to their needs.
  • Work with the technology operations team to create and uphold an IT help desk, which includes owning appropriate incoming tickets.
  • Provide support and improvements for all computers, servers, and systems in production. Oversee the maintenance and support of all on-site systems, including servers and computers.
  • Work with the Project Manager of Victim Services and Hotline Operations Coordinator to ensure 24/7/365 availability of hotline/helpline services and Create and maintain Technology Operations documentation.
  • Identify new areas for technology system growth and improvement, and take initiative to propose potential solutions.
  • Manage, support, and update the organization’s websites as needed.
  • Assist in the creation of the organization’s new website.
  • Administer the National Center’s Intranet.
  • Ability to administer Salesforce when needed.
  • Support the organization’s Google Suite platform
  • Ability to administer Microsoft systems.
  • Uphold National Center’s mission and values.
  • Assist with other duties related to the work of the technology team as needed.
  • Act as primary backup to the Director of Technology, especially relating to management of the organization’s web properties.

Required Qualifications

  • Familiarity with both Windows and Linux servers
  • Experience with WordPress
  • Experience with FTP and SSH
  • Experience with HTML and CSS

Preferred Qualifications

  • Extensive knowledge of HTML, CSS and JQuery
  • Experience with Javascript and PHP

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • This position requires the candidate to remain in a stationary position for the majority of duties while interacting with staff. The candidate should be able to sit or stand in a stationary position for an extended period of time.
  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, technology storage areas, etc.
  • This person must position themselves to maintain computers/equipment, including under the desks, in storage and in the server closet.
  • This person constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • The candidate must be able to move and/or position office equipment in excess of 10 lbs. including items such as laptops, peripherals, routers, and other hardware.
  • The candidate must be able to accurately and efficiently exchange information verbally and/or via web based technology.
  • The candidate must have vision correctable to a level where individual can operate a computer and recognize text on a computer monitor.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • This position reports to the Technology Director.
  • This position allows telework up to two days per week, after a successful probationary period

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

 Apply Here


Technology Assistant

The technology assistant will support the technology operations team in completing goals related to technology infrastructure and processes for the National Center, specifically the hotline programs. This includes working with departments to understand needs, establish priorities, and complete tasks and projects for the technology operations team.

A successful candidate will have the technical skills to be able to work independently to troubleshoot day to day technology needs and complete projects assigned to you technology team. This person will work to ensure the 24/7 uptime of technology systems for National Center programs, including the DC Victim Hotline and national VictimConnect Resource Center. This staff member will need to use the lens of victim services and connection with the victim community to all goals of the technology program.

Duties and Responsibilities

  • Assist all programs with web content management, reporting, and troubleshooting as needed
  • Identify new areas for technology system growth and improvement, and take initiative to propose potential solutions.
  • Assist in the management of the organization’s data network and telephony infrastructure, ensuring uptime of key system interconnectivity components, and for all end-user systems and devices.
  • Work with the technology team to establish a well-documented technology operations baseline and information security baseline.
  • Collaborate in application development projects where applicable.
  • Communicate actively with all departments to make sure they are getting the IT support they require and discuss potential solutions to their needs.
  • Work with the technology operations team to create and uphold an IT help desk, which includes owning appropriate incoming tickets.
  • Provide support and improvements for all computers, servers, and systems in production.
  • Work with the Project Manager of Victim Services and Hotline Operations Coordinator to ensure 24/7/365 availability of hotline/helpline services and Create and maintain Technology Operations documentation.
  • Assist in website creation. Ensure website content is current and complete by uploading documents, providing taxonomy information, and meta data
  • Monitor the organization’s membership and donation systems.
  • Monitor the webmaster email address to ensure the organization is responsive to the users of its web properties
  • Manage, support, and update the organization’s websites as needed.
  • Administer the National Center’s Intranet.
  • Support the organization’s Google Suite platform.
  • Assist with other duties related to the work of the technology team as needed.

Required Qualifications

  • Familiarity with Linux servers
  • Familiarity with WordPress
  • Knowledge of FTP and SSH
  • Familiarity with HTML and CSS

Preferred Qualifications

  • Familiarity with PHP, Javascript, and JQuery

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • This position requires the candidate to remain in a stationary position for the majority of duties while interacting with staff. The candidate should be able to sit or stand in a stationary position for an extended period of time.
  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, technology storage areas, etc.
  • This person must position themselves to maintain computers/equipment, including under the desks, in storage and in the server closet.
  • This person constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • The candidate must be able to move and/or position office equipment in excess of 10 lbs. including items such as laptops, peripherals, routers, and other hardware.
  • The candidate must be able to accurately and efficiently exchange information verbally and/or via web based technology.
  • The candidate must have vision correctable to a level where individual can operate a computer and recognize text on a computer monitor.

Other Information:

  • This position requires a criminal background check and is an FLSA exempt position.
  • This position reports to the Technology Director.
  • This position allows telework up to two days per week, after a successful probationary period

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

Apply Here

Bilingual Victim Assistance Specialist, VictimConnect Reource Center

VictimConnect Resource Center, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat and web-based information, assistance, and referral service. Victim Assistance Specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.

Individuals who work for the VictimConnect Resource Center are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.

Position Description: As a bilingual victim assistance specialist, you will be the strength of the helpline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text helplines when crime victims reach out for support. You may also research victim assistance programs across the U.S. You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative and evening hours. 

Essential Responsibilities:

  • Complete all required essential responsibilities in both English and Spanish
  • Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach
  • Actively participate in group debriefings, staff meetings, check-ins, and planning sessions
  • Assist the team in providing guidance to new staff and NCVC team members through shadowing and feedback sessions
  • Provide and receive direct feedback, troubleshoot, and brainstorm with other Victim Services team members during and after conversations on all platforms
  • Participate in one on one meetings with team leadership to improve hotline response and collaborate on projects
  • Update and maintain internal and external Victim Services referral directories using Salesforce.
  • Update protocols and resources based on victim needs and feedback with direction from supervision staff
  • Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims
  • Create topical materials to expand the knowledge of internal staff as well as the victim services field
  • Meet technology needs of remote worker agreements
  • Meet with NCVC communications departments regarding efforts for outreach and external initiatives
  • Provide programmatic support to victim services leadership team as well as other National Center staff members as needed
  • Act as essential personnel in the victim services program. Support your team by maintaining regular attendance and following vacation and absence request guidelines as outlined in the Victim Assistance Specialist Manual and NCVC Handbook.
  • Agree with and abide by the victim services mission & values
  • Other duties as needed

Qualifications

  • You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You are flexible, adaptable and comfortable with a changing and alternative schedule.
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
  • You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You lead by example and work with others openly and honestly.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area.
  • You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
  • You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
  • You have a college degree or equivalent work experience.
  • You can comfortably and confidently field calls, chats and texts in your second language

Other Information:

  • A criminal background check is required
  • You will need to complete an initial probationary term contingent on training performance
  • This is an FLSA non-exempt position
  • Must be available to work on-site at the NCVC headquarters to ensure supervisor’s ability to adequately supervise and support the employee
  • You will need to successfully complete a language proficiency assessment prior to employment
  • Salary for this position starts at $41,000.

Physical Activities:

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Regularly required to talk and hear.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.

Supervision: The victim assistance specialist will report to the Hotline Supervisor.

Telework Eligibility: This position may be able to work remotely no more than one day per week after completing a satisfactory probationary period.

Benefits: The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

Location: The position is located at our office in the Farragut North/Dupont Circle area of Washington, DC.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered. 

Apply Now

Victim Assistance Specialist, Victim Services

The VictimConnect Resource Center, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat, text and web-based information, assistance, and referral service. Victim assistance specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.

Individuals who work for the VictimConnect Resource Center are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.


Position Description:
As a victim assistance specialist, you will be the strength of the helpline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text helplines when crime victims reach out for support. You may also research best practices in helpline response and victim assistance programs across the U.S. and will be responsible for maintaining the Referral Directory.  You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative, overnight and weekend hours. This position will require staff to work remotely during shifts where the office is closed, at the discretion of supervision staff.

Essential Responsibilities:

  • Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach.
  • Actively participate in group debriefings, staff meetings, check-ins  and planning sessions
  • Assist the team in providing guidance to new staff and NCVC team members through shadowing and feedback sessions
  • Provide and receive direct feedback, troubleshoot, and brainstorm with other Victim Services team members during and after conversations on all platforms
  • Participate in one on one meetings with team leadership to improve hotline response and collaborate on projects
  • Update and maintain internal and external Victim Services referral directories using Salesforce.
  • Update protocols and resources based on victim needs and feedback with direction from supervision staff.
  • Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims.
  • Create topical materials to expand the knowledge of internal staff as well as the victim services field.
  • Provide programmatic support to victim services leadership team as well as other National Center staff members as needed.
  • Act as essential personnel in the victim services program. Support your team by maintaining regular attendance and following vacation and absence request guidelines as outlined in the Victim Assistance Specialist Manual and NCVC Handbook.
  • Agree with and abide by the victim services mission & values
  • Other duties as needed

Qualifications

  • You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
  • You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
  • You are flexible, adaptable and comfortable with a changing and alternative schedule
  • You think creatively and like to problem-solve under pressure.
  • You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
  • You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
  • You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
  • You lead by example and work with others openly and honestly.
  • You are great at multitasking and have the ability to stay organized with many competing priorities.
  • You are comfortable using various forms of technology and databases simultaneously.
  • You have the ability to thoroughly research a topic and train peers in a subject area.
  • You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
  • You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
  • You have a college degree or equivalent work experience.

Other Information:

  • A criminal background check is required
  • You will need to complete an initial probationary term contingent on training performance
  • This is an FLSA non-exempt position
  • Must be available to work on-site at the NCVC headquarters to ensure supervisor’s ability to adequately supervise and support the employee

Physical Activities:

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
  • Regularly required to talk and hear.
  • Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.

Supervision:
The victim assistance specialist will report to the hotline supervisor.

Telework Eligibility:
This position may be able to work remotely no more than one day per week after completing a satisfactory probationary period.

Location:
The position is located at our office in the Farragut North/Dupont Circle area of Washington, DC.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants must include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

The National Center for Victims of Crime is a great place to work!

The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.

We offer comprehensive benefits to full-time employees, such as:
  • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
  • 401(k)plan with generous 4% matching and 3% non-elective contributions 
  • Short-term and long-term disability insurance coverage 
  • Life and accidental death & dismemberment insurance coverage 
  • Flexible spending accounts for qualified medical and dependent care expenses 
  • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
  • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
  • 11 paid holidays per year 

The National Center for Victims of Crime is an equal opportunity employer.



Partner Organization Job Opportunities

There are no current opportunities